Frequently Asked Questions

Can I Ship Internationally?

Yes you can ship internationally. At checkout you will add in the international shipping address and choose your shipping rates. We typically only ship via USPS on international orders.

Are Your Products Gluten Free?

Our Products are Gluten Free, All Natural, contain No MSG or Preservatives

How Do I Send a Gift to Someone?

Follow our step by step article on how to send a gift during checkout. Link to article

Where Can I Find Chugwater Chili?

We have a great store locator that you can use to search and see if Chugwater Chili is sold in your area. If not ask your local grocery store managers to look into getting our product on their shelves. Link to Locator

Do You Drain the Pinto Beans? 

You do not need to drain the pinto beans when making our chili. If you want a thicker chili you can drain some of the bean juice off. It is up to you. 

Is Chugwater Chili Vegan Friendly? 

Yes our blend of 12 spices is just the blend of 12 spices. No animal products are added into the spice blend. 

Is There Cinnamon in the Chili Seasoning? 

No  

Do You Sell To Wholesale Customers? 

Yes we do. Give us a call and we will get you our wholesale paperwork and pricing. We would love to have our product in your stores. 

How Do You Checkout With A Credit/Debit Card On The Website? 

Checking out with a credit card on our website. 

Step 1: Add the product to your cart. 

Step 2: Click the cart. 

Step 3: Hit the red checkout button. 

Step 4: Enter your email and shipping information. 

Step 5: Hit the continue to shipping button. 

Step 6: Select your shipping method. 

Step 7: Hit continue to payment. 

Step 8: Fill in your credit card information and check the correct billing address is entered.

Step 9: Hit pay now. 

How to Know Our Products Are Authentic When You Buy Online!!! 

Here is a quick guide on how to know if our products are coming from a reliable and trustworthy source when you are shopping for them online. 

Unfortunately in today’s online and digital world, there are non-legitimate and untrustworthy websites that like to copy and use other companies' websites' products on their own. 

Here is how to know you are getting the real deal when you are buying Chugwater Chili Products. 

1. Make sure that if you are not buying directly from our website you are buying from one of our authorized retailers. You can find a list of them on our store locator on our website. 
2. Make sure you are buying our product from our Amazon storefront or our Walmart Marketplace store. These products are typically shipped directly from us or from Amazon warehouses where we ship the products to their locations. 

If you are unsure if the product is being bought on a reliable website just give us a call at 1-800-972-4454 or send us an email at chugchili@chugwaterchili.com.